Terms & Conditions

Plants policy:

(1) Since we are using real plants, it can be difficult to control their growth and lives. Substitution to similar or greater value of plants may occur to ensure the quality of your story jars.

(2) All story jars are handcrafted and each piece will differ from the other. Having said that, we ensure 100% quality and value to each story jar crafted. 

Payment Policy:

(1) We are a passionate bunch of green lovers and once there's an order, we will jump straight to it and therefore to secure your order, we need a 30% downpayment to DBS saving account 027-9-071572. 

(2) Please send us a picture of your transaction detail to thegreencapsule@gmail.com

(3) We accept cash on delivery or i-banking only, both after deducting from downpayment.

Delivery Policy:

(1) We do delivery to your preferred location at a charge of $12 per trip, except restriction to 

a. Sentosa Island

b. Southern Island

c. Pulau Ubin

d. Jurong Island

e. Tuas South

f. any other restricted areas that requires admission

(2) We love to help you save money! So if you wish to save the delivery charge, you can pick it up from our store @ OUE Downtown Gallery, 6A Shenton Way, #07-741, Singapore 068815. We will contact you the time to collect.

(3) We are able to accept postpone of delivery/pick up provided the notification is given 24 hours ahead. 

(4) There will be an additional $12 for any redeliver request. 

(5) Many countries have strict rule on import & export to life products, therefore we don't ship international. 

(6) We are not liable for any damages arise directly or indirectly from late delivery or non-delivery of orders under any of the following circumstances:

a. The recipient was not present at the given address within the hours during which delivery was requested.

b. Incorrect address was provided.

c. No such person was at the given address.

d. No valid contact number was provided to contact recipient for delivery.

Return & Exchange Policy:

(1) Within 24hrs after you collected your story jar(s), you can request for replacement if your purchase is damaged or incorrect. However, no replacement will be carried out if the damage is done by anyone else except our crew or act of god.

(2) We provide free plant replacement if the plant was found to be dead within 7 days once you have collected your story jar(s). Please follow our 'how to take care of your terrarium' closely and we can ensure that your plants will survive till old. 

Privacy Policy:

(1) We are green lovers, not hackers nor stalkers. As such, all information collected from you are well secured and we only use them to process your orders. Your privacy is our priority!

(2) Should you feel that you need to be left alone, do contact us back with subject 'Unsubscribe' and we will gladly delete your information from our EDM contact list. 

Feedback & enquiries:

We are happy to help you in the field of terrariums even if you are not our customers. And we love feedbacks! Do drop us an email @ thegreencapsule@gmail.com to contact us!